Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Karl Bateson
Head of PR - North America
15
Julie-Anne Hazlett
Head of Communications and Quality
7
Rippeon Fong
Programs Specialist
1480
Chai Domingo
Director, Contact Center
339

News : Firm that Pledged to Create Hundreds of Dundee Jobs Goes Bust Weeks

#contactcenterworld

Dundee, UK, Feb 2019 -- A Glasgow company that pledged to create hundreds of jobs in Dundee has gone bust just weeks after announcing the plans.

The Courier revealed in November that BGM Scotland hoped to open offices in the city’s Ward Road before the end of 2018 and hire around 200 customer service operators to work at the site.

But bosses of the company, which planned to provide call centre staff for major businesses including energy firm Together Energy and a price comparison website, have now begun the process of winding up.

It is understood the company was regularly shuttling around 20 workers from Dundee to its Baillieston office in Glasgow and had around 20 more based permanently at the site prior to the business folding.

Former employees of BGM, who worked throughout December to switch thousands of energy customers, have not been paid and may now be left empty handed as staff typically have to be employed for at least two years to claim redundancy pay.

Robert Horne, managing director of the Glasgow-based company, said the firm had been forced to close as the result of a "legal dispute" but insisted his priority was to make sure staff "get what they are entitled to".

He said: "The problem we had is that we were shafted by Together Energy at Christmas time and were never paid the money we were due.

"It just spiralled out of control from there – we’re now going through the process of winding up the company.

"Staff will need to go through the redundancy scheme to get their wages. There is a process to it unfortunately but they don’t realise and just think we’re trying to do them out of money.

"My family have a proud history in Dundee and have created a number of opportunities in the city. We will always look to do what we can going forward."

Mr Horne denied he or the company were looking to hire more contact centre staff after adverts for new jobs appeared online.

BGM’s November announcement was warmly welcomed, coming days after 845 workers at Michelin Dundee were told they would lose their jobs when the plant closes in 2020, and NHS Tayside confirmed plans to reduce its workforce by 1,300.

City building contractor McGill has since made a further 374 workers redundant after entering administration, with the final figure expected to reach more than 400.

Lynne Short, convener of Dundee City Council ‘s city development committee, said it would be a "difficult and uncertain time" for people employed by BGM and their families.

"When firms pull out of the city or cease trading it is also challenging for the agencies involved in bringing jobs and prosperity to Dundee," she said.

"This type of news means we have to redouble our efforts to create a strong and sustainable city economy that will provide jobs for the people of Dundee, retain more graduates and make the city a magnet for new talent.

"Dundee is determined to succeed."

Together Energy was approached for comment.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thecourier.co.uk


Today's Tip of the Day - Benefits Of Certification

Read today's tip or listen to it on podcast.

Published: Monday, February 18, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

New 2021 Membership

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =