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News : Firm to Create 565 Home-working Jobs for Northern Ireland

#contactcenterworld, @teamhgs

Belfast, Northern Ireland, June 9, 2021 -- More than 500 home-working jobs have been promised for Northern Ireland by a global supplier of back office services.

Hinduja Global Solutions, which employs approximately 41,000 people in seven countries, has already hired around 100 of a planned 565 workforce.

Outgoing Economy Minister Diane Dodds, announcing the jobs boost at Invest NI's Belfast headquarters, said people across the region will be able to apply for the jobs in a boost to rural communities.

The Minister said this brings to around 1,000 the number of promised jobs following announcements over the last week. Hiring will happen over three years, according to the company and Invest NI.

Invest NI is supporting the project with £1.65m of public money, but Ms Dodds said it would bring in £10m in annual salaries and that those already hired come from every council area.

"A project of this scale will deliver a real boost for our economy, generating additional annual salaries of around £10m once fully implemented," said Ms Dodds.

"This provides important employment options for those in rural communities and those who will be attracted to working from home through lifestyle or necessity.

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"This also brings environmental benefits including reduced energy use and costs, along with less traveling for staff, less time away from home leading to improved work-life balance, less stress and more flexibility."

Hinduja, which provides services to private companies such as Starbucks as well as public agencies, is promising a range of jobs.

This will include call centre operators, support staff and managers, but Adam Foster, chief executive of the company's UK arm, did not want to be drawn on the starting or average pay.

On the basis of the £10m in total salaries, the average pay will be around £17,000.

Mr Foster said some of the staff hired will be provided with IT equipment, including laptops and headsets, but not all. While some qualifications may be of beneficial the company is looking more for "can-do attitudes", he said.

Hinduja's UK operations already include a large element of home working, but this has accelerated due to Covid.

The decision to invest in Northern Ireland was in the works for some years and not directly linked to the pandemic and changed working habits.

"There can be some misperceptions of business processing/contact centre type businesses, but we really pride ourselves on our positive culture at HGS," said Mr Foster.

"Our use of technology-powered services including automation, analytics and digital for back office processing frees up our staff to focus on higher-value and more interesting work."

Kevin Holland, CEO, Invest Northern Ireland said: "A project of this scale and type helps contribute to a balanced spread of economic development and recovery across Northern Ireland."

#contactcenterworld, @teamhgs

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.belfasttelegraph.co.uk


About Hinduja Global Solutions Ltd.:
Company LogoA global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Friday, June 11, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

7.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

8.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 

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