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News : FIRS Nets N4.9trn Revenue, Launches Contact Centre

#contactcenterworld

Abuja, Nigeria, Dec 7, 2021 -- The Federal Inland Revenue Service (FIRS) unveiled its contact centre for taxpayers to access services of the agency by speaking with a call centre agent in various Nigerian languages to resolve identified challenges.

The Service has also collected N4.9 trillion in tax revenue from January 1 till date, stressing that it will henceforth go through the Ministry of Finance, Budget and National Planning to ensure that all government revenue is included in the accounting for taxes generated. The FIRS system will now simultaneously indicate the amounts invested by taxpayers in road infrastructure consistent with Executive Order 007. It would also show the tax waivers granted pioneer companies, import and excise duties waived through the operations of the Nigeria Customs and all other revenues generated by Ministries Departments and Agencies (MDAs) on behalf of the Federal, State and Local governments in Nigeria.

#contactcenterworld
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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sunnewsonline.com


Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Wednesday, December 8, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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Jul 12

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