News : First BPO Firm Opens at Negros CyberCentre
Bacolod City, Philippines, Sept 8, 2014 -- Finally the Negros First CyberCentre in Bacolod City is coming alive after a long delay in its completion, with the opening of its first business process outsourcing firm locator Saturday.
The office of Ubiquity Global Services on the second floor of the CyberCentre was blessed and opened Saturday.
Negros Occidental Gov. Alfredo Marañon Jr. said the deployment of 500 call center agents by Ubiquity at the CyberCentre will mean a monthly payroll that will circulate in Negros Occidental.
Ubiquity founder and president, Matt Nyren, said they have hired 100 call center agents so far and aim for about 500 by the end of the year, or January 2015, and may also double that figure by next year.
Ubiquity is currently leasing 1,200 square meters at the Negros First CyberCentre, with the option to double its floor area next year, he added.
There are six 1,200 square meter areas up for lease to BPO firms at the second and third floors of the CyberCentre, with the first floor to be leased by commercial establishments. Maranon said the lease payments will enable the building to pay for itself.
Nyren said Ubiquity Bacolod will initially be engaged in live voice services that will be financial service based.
There is a growing BPO industry in the Philippines and there is no indication of any pull-back in investment in the country, he said.
People are investing heavily in the Philippines, he said.
And Bacolod and Negros Occidental are leading destinations outside Metro Manila, he added.
He said that, after visiting various areas in the country, they chose to invest in Bacolod City because they feel the talent in Negros Occidental is tremendous.
There is passion in the way people here work and the "City of Smiles" is not just a slogan, it’s real, he said.
Bacolod Councilor Jocelle Batapa Sigue said while the BPO industry nationwide has grown by 10 to 13 percent, in Negros Occidental from 10,000 employees in 2010, it has grown to 20,000 in 2014 or by about 100 percent.
She also said that while the national hiring rate is from 5 to 10 percent, in Bacolod it is 10 to 20 percent.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction Surveys
More Editorial From Ubiquity Global Services
About Ubiquity Global Services:
Ubiquity Global Services is an innovative business process outsourcing (BPO) organization headquartered in New York City, with offshore, near shore and onshore locations around the world. Ubiquity offers innovative customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. The company has developed a next-generation technology platform that powers processes engineered for operational excellence while delivering clients meaningful and actionable business intelligence. Partnering with a rapidly expanding client base, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.
Published: Tuesday, September 9, 2014