News : First Call Centre Outside HSE Set Up at UCD to Provide Coronavirus Support
Dublin, Ireland, March 23, 2020 -- UCD is operating the first call centre outside the HSE to provide test results, information and advice to people who have had COVID-19 tests and to gather information on close contacts for tracing purposes.
Each shift has about 30 HSE-trained volunteers, equipped with training materials and manuals developed by the HSE for this crisis.
Dr Patrick Wall and Prof Mary Codd of the UCD School of Public Health set up the centre and clinical and public health expertise is provided onsite by several doctors from the UCD staff.
Dr. Greg Martin, Public Health Lead at the HSE offers back up support.
The UCD centre is a pilot and the HSE is planning similar satellite operations to support the main call centre.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - What Do You Need?
About University College Dublin:
University College Dublin, formally known as University College Dublin – National University of Ireland, Dublin is Ireland's largest university, with over 1,300 faculty and 30,000 students. It is located in Dublin, the Irish capital.
Published: Wednesday, March 25, 2020
2020 Buyers Guide Telecoms
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.
netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
Upcoming EventsSubmit Event