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News : 8x8, Inc. Announces the General Availability of 8X8 X Series
San Jose, CA, USA, July, 2018 -- 8x8, Inc. (NYSE:EGHT), a provider of cloud phone, meeting, collaboration and contact center solutions, announced general availability of 8x8 X Series, a system of intelligent enterprise engagement for all customer and employee interactions. Now available in the U.S. and U.K., X Series helps companies transform enterprise communications with one cloud solution for voice, video conferencing, contact center, team messaging and collaboration across mobile and desktop devices.
"Business leaders recognize the criticality of staying at the forefront of customer service trends. They need to empower their entire organization to participate in customer care, which requires integrating contact center communications and collaboration capabilities with those of the broader enterprise," said Rob Arnold, Principal Analyst of Information & Communication Technologies at Frost & Sullivan. "Organizations with integrated contact center and unified communications environments, like the 8x8 X Series, will reduce operational costs. They will gain differentiated business efficiencies and agility, ultimately leading to enhanced customer satisfaction and loyalty."
"As the largest restaurant franchise operator in the U.S. with more than 460 Applebee’s restaurants across 23 states, we needed to modernize our legacy communications infrastructure to address the rapidly evolving way in which today’s employees and consumers interact," said Jeffery Kent, Senior Vice President of Information Technology at Flynn Restaurant Group. "8x8 is the ideal partner to help us move our communications to the cloud, both at speed and at scale. With X Series, we will finally have strong analytics and reporting capabilities across all locations to quickly identify trends and improve our employee and customer engagement."
8x8 continues to expand its global footprint and recently completed a large-scale U.K. public sector deployment with the Brent, Lewisham Councils in London, and the Local Government Association. The X Series deployment replaced disparate on-premise solutions for 10,000 employees across 63 sites. "We always strive to deliver high quality services to residents to make our boroughs the best places in London to live, work and learn, and we could only do that with a robust communications infrastructure. 8x8’s X Series meets our business needs and will help us not only improve customer experience for residents but also make it easier for staff to work remotely," said Prodromos Sarigianis, Head of Digital Services at Brent, Lewisham & Southwark Councils Shared Service.
"8x8 has been at the forefront of cloud communications, continuously innovating how companies engage with their employees and customers to deliver exceptional customer experiences," said Dejan Deklich, Chief Product Officer, 8x8. "With X Series, we are redefining the $40 billion enterprise communications market by giving companies the ability to integrate all of their employee communications and contact center solutions on a single cloud platform. We are helping companies make the radical shift from using multiple dispersed solutions, to a single system of engagement optimized to deliver the best employee and customer experience."
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Friday, July 20, 2018
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