News : First Data Receives ‘Innovations Award’ from Noble Systems
Atlanta, GA May 20, 2014 -- Noble Systems Corporation, a global provider in unified contact center technology solutions, recently presented its "Innovations Award" to First Data and TeleCheck, First Data’s check acceptance, check processing and risk analytics service provider. The award was announced at the Select Noble Users Group Americas 2014 Conference – a gathering of Noble Systems clients and partners – held in Orlando, Florida earlier this year.
The Innovations Award recognized First Data for its use of the Noble(R) Enterprise platform in the company’s outbound customer communication programs. In particular, the award focuses on First Data’s early implementation of the new Noble for Sales Cloud CRM integration toolset. By inserting telephony controls directly into the desktop. First Data has created a unified workflow that improves agent efficiency and productivity, increases speed to response times and customer satisfaction, reduces training time and eliminates duplicate workloads.
"Noble Systems supports First Data and TeleCheck as a partner and helps to bring innovative solutions and is always looking into ways to help us take advantage of new opportunities," said Mark Wallin, general manager, TeleCheck. "Noble gives us the ability to increase account penetration, improve workflows and build client productivity. We are proud to receive the Innovations Award from Noble Systems."
"First Data is a long-time user of the Noble Solution, and has definitely become a power-user, challenging us to create new features and add new functionality that can benefit all of our users," said Chris Hodges, senior vice president of Sales and Marketing at Noble Systems. "We are excited to see the success that First Data has had utilizing Noble’s CRM workflow tools, and we look forward to meeting their future challenges."
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
Published: Tuesday, May 27, 2014
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