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News : First Lady Gets Praise for Call Centre

#contactcenterworld

Harare, Zimbabwe, July 13, 2021 -- Zimbabweans are now reaping benefits from the recently established national call centre — the 575 hotline for survivors and victims of sexual and gender-based violence — with stakeholders giving First Lady Amai Auxillia Mnangagwa the thumbs up for her vision.

The helpline is a brainchild of Amai Mnangagwa and is also housed at her offices.

Women’s Affairs, Community, Small and Medium Enterprises Development Minister Sithembiso Nyoni described the establishment of the toll-free number as a milestone in the fight against inhuman acts perpetrated by mostly men towards defenceless women and girls.

This comes as the Permanent Secretary for Public Service, Labour and Social Welfare Mr Simon Masanga has described the move as a reflection of the mother of the nation’s passion for all children.

Minister Nyoni said the national call centre came at a time when there were increased numbers of GBV cases across the country due to national lockdown measures introduced to curb the spread of Covid-19.

"This innovative and historic hotline, 575, is meant for reporting cases of gender based violence in both rural and urban areas in Zimbabwe. This should be done despite the status, social position or gender of the perpetrator.

"This platform is significant as it is aiding the realisation of one of the National Development Strategy 1 (NDS1) target, of increasing care and protection of vulnerable groups.

"This important initiative is critical for GBV prevention, protection of survivors, enabling participation by the nation at large and improve programming aimed at addressing violence against women and girls.

"This is an act of ingenuity and expression of motherly love for human life and we thank the First Lady for launching the hotline," she said.

The hotline, Minister Nyoni said, offered safe and confidential reporting and urged the nation to report any cases of GBV through the number.

"My ministry, through its provincial and district structures will ensure that all reported cases are recorded and shared with relevant partners to help the victims so as to save lives. Due diligence will be made to ensure that the whistle-blowers and victims of GBV are protected and treated with dignity.

"To complement this service, the ministry has already established seven one-stop-centres. Mobile one-stop-centres and shelters have also been established for provision of services for hard to reach areas. Partnerships with civil society and development partners have been established to upscale the provision of services to survivors of GBV."

Minister Nyoni said her ministry had developed policy documents including establishing referral pathways to guide survivors and stakeholders on interventions and services available for the reported cases.

Mr Masanga said the hotline, 575, was also meant for reporting cases of child abuse and violence in both rural and urban areas in Zimbabwe and came at a time when there was increased need for intensifying identification of child abuse and sexual violence cases given the limitations that Covid-19 lockdown restrictions have brought.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.herald.co.zw


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, July 15, 2021

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2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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