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News : First National Toll-free Helpline Launched for All Disability-related Queries

#contactcenterworld

Goa, India, Jan 8, 2024 - In a first, a national toll-free helpline catering to all disability-related queries was launched Monday.

Launched during the Purple Festival International by Minister of State for Social Justice Ramdas Athawale and Disabilities Affairs Secretary Rajesh Aggarwal, the 24/7 helpline — 1800 22 2014 — aims to facilitate assistance for individuals with disabilities.

Aggarwal stressed the need for a disability information line to provide easy access to information on disabilities and local services, streamlining the rehabilitation process.

"This initiative stands out as the first IVRS (Interactive Voice Response System) helpline dedicated to addressing disability-related queries, covering 153 categories across 21 disabilities," he told reporters.

The helpline’s services include information on disability prevention, management, educational opportunities in special schools, and details about central and state government schemes, Aggarwal said.

"Additionally, it offers insights into vocational training, job opportunities, and specifics about special employment exchanges," he said.

"By offering information on identification, intervention, education, assistive devices, and socio-economic rehabilitation, the helpline aims to reduce the need for families to incur unnecessary and expensive transportation costs," he added.

The secretary noted that the advanced cloud-based IVRS solutions deployed for this helpline are cost-efficient and quicker to implement compared to on-premises systems.

Leveraging existing infrastructure in six telephone circles in India, the helpline caters to the linguistic and diverse needs of persons with disabilities and their families, he said.

The launch took place during the inauguration ceremony of the International Purple Fest Goa 2024, a celebration emphasizing diversity, inclusivity, and empowerment on a global scale. Stay tuned for updates on this remarkable journey towards a more inclusive future.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.orissapost.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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2024 Buyers Guide Help Desk Software

 
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Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

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LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

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OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

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Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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