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#contactcenterworld, @differencetele, @firstcomuk
London, UK, May 1, 2018 -- Cloud telecommunications solutions provider Firstcom Europe announces acquisition of UK based Difference Corporation Ltd in a strategic move to accelerate the firm’s growth across Europe.
Difference Corporation is a source for Cloud Contact Centre technology and its service portfolio includes dialer technology, sophisticated inbound call handling, social media, email and SMS management, automation services and collaboration tools.
Firstcom Europe is executing a strategy of integrating business facing companies throughout Europe with cloud technology. The first phase of its expansion saw it acquire companies in UK, Denmark, Sweden, Poland and Germany.
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Adam Crisp, Firstcom Europe’s CTO explains: "The acquisition of Difference gives our sales partners access to a new set of communications services backed by a specialist team. The expertise of the Difference team will complement Firstcom’s skills set as we develop our next generation communications systems."
Jean-Pierre Vandromme, Firstcom Europe’s CEO, explains; "Difference is the seventh acquisition for the Firstcom Europe Group in four years and will increase our European revenue from €1.7 million in 2013 to €28 million this year. We expect to close another three acquisitions in 2018 which would bring our expected revenue to over €50 million. Our goal is to become the prime Pan-European cloud provider with presence across most of Europe and a revenue of over €100 million by 2020. This is a significant milestone on our journey."
"The team at Difference are delighted to be part of Firstcom, an international group of technology companies. The reach, scale and experience this brings is excellent news for our people, customers and partners. The founding management team are 100% committed to the project and continuing the ‘service first’ culture which has made Difference the success it is today," explained Trevor Geraghty, Business Development Director, Difference Corporation.
#contactcenterworld, @differencetele, @firstcomuk
Posted by Veronica Silva Cusi, news correspondent
Source: Difference Corporation
About Difference Corporation:
Difference have recognised expertise in cloud contact centre deployment , automation & process mapping ,this is at the core of our service offering.
Areas covered include: Business Continuity/Disaster Recovery, Outsourcing, Technology Migration, Payment solutions and Procurement support.
Difference Corporation provides organisations with a range of services and solutions. They range from inbound and outbound call management technology solutions and instant telephone conferencing facilities, through to full outsourcing programmes.
Experience of cultural behaviours is also part of the offering at Difference with 5 languages spoken fluently within the executive team.
Published: Wednesday, May 2, 2018
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