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News : FirstEnergy Corp. Launches Program to Hire Select Graduating Seniors for Call Center
Akron, OH, USA, March 23, 2016 -- Akron-based FirstEnergy Corp. is launching a program to recruit select high school seniors to work in its West Akron call center.
The electric utility and parent company of Ohio Edison will be targeting high schoolers, the company said.
The company has hired seven graduating seniors from North, Ellet and Kenmore high schools in Akron to begin an internship the first week of April.
The company will conduct additional interviews with graduating seniors in April for additional opportunities starting in June.
"Our customer service representatives are often the first line of contact with our customers," said Gary W. Grant, vice president of customer service at FirstEnergy. "The contact centers also serve as entry points to other jobs in the company, and employment mobility is one major reason we’ve begun this new recruiting effort."
FirstEnergy spokesman Chris Eck said there is high turnover in the call center, often with workers moving to other areas of the company, so there is a need to recruit more workers.
Recruitment for the jobs will be through the schools and guidance counselors, Eck said.
FirstEnergy is making plans to expand the program to other area schools including Barberton, Cuyahoga Falls, Wadsworth, Norton, Copley, Green, North Canton and Highland schools, and might develop a similar program at the company’s other call centers in Reading, Pa., and Fairmont, W.Va.
Akron-area high school seniors interested in pursuing this opportunity should see their guidance counselors for additional information.
Posted by Veronica Silva Cusi, news correspondent
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About FirstEnergy Corp:
FirstEnergy Corporation is a diversified energy company headquartered in Akron, Ohio. Its subsidiaries and affiliates are involved in the generation, transmission, and distribution of electricity, as well as energy management and other energy-related services. Its ten electric utility operating companies comprise the United States' largest investor-owned utility, based on serving 6 million customers within a 65,000-square-mile (170,000 km2) area of Ohio, Pennsylvania, West Virginia, Virginia, Maryland, New Jersey and New York. Its generation subsidiaries control more than 23,000 megawatts of capacity, and its distribution lines span over 194,000 miles. In 2013, FirstEnergy ranked 181 on the Fortune 500 list of the largest public corporations in America.
Published: Friday, March 25, 2016