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News : Firstsource Launches First WF Suite
London, July 9, 2014 -- Firstsource Solutions Limited (NSE: FLS, BSE: 532809), a global provider of customised business process management (BPM) services to the banking & financial services, telecom & media and healthcare sectors, announces the launch of First WF Suite, a service offering designed to improve resource availability & utilisation in the contact center.
Firstsource has a track record of bringing efficiency to customer service operations, while ensuring customer satisfaction. Driven by these twin objectives, the First WF Suite enables enterprises to set up a Workforce Optimisation practice that effectively utilizes their most crucial resource-people. It aligns with all outsourcing delivery models such as onshore, offshore, work at home and more. The service suite supports optimisation in a multi-channel environment including voice, web, chat, email, back-office and social media.
"The launch of First WF Suite is an exciting development for Firstsource as it is in line with our productization strategy and is a significant step in simplifying business processes. The accuracy of forecasting, scheduling & real-time analytics in First WF Suitewill help service oriented organisations to reduce their operational costs through effective resource utilisation," said Iain Regan, EVP - Sales & Marketing, Firstsource Solutions.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
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About Firstsource Solutions:
Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
Published: Friday, July 11, 2014