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News : Firstsource Solutions Adds Jobs in Derry After Giffgaff Contract Extension
Derry, Northern Ireland, March 16, 2016 -- Call centre firm Firstsource Solutions has secured a contract extension with mobile network provider giffgaff.
The three-year deal will see the company's giffgaff team expand by 16.
Firstsource employs 2,000 people in Northern Ireland including 64 who currently service giffgaff in Derry.
Giffgaff, which has no high-street presence, is considered a "virtual operator".
Firstsource said it and giffgaff had invested with local contractors to expand its Derry base.
Adele Shaw, head of member services at giffgaff added: "As experts in our member experience, with the analytics capability to help us monitor, moderate and improve their journeys, Firstsource were the perfect choice for giffgaff to partner with.
"We are looking forward to continuing to work with them in the future to deliver the best member experience possible."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Firstsource Solutions
About Firstsource Solutions:
Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
Published: Thursday, March 17, 2016