News : Firstsource Solutions Adds Jobs in Derry After Giffgaff Contract Extension
Derry, Northern Ireland, March 16, 2016 -- Call centre firm Firstsource Solutions has secured a contract extension with mobile network provider giffgaff.
The three-year deal will see the company's giffgaff team expand by 16.
Firstsource employs 2,000 people in Northern Ireland including 64 who currently service giffgaff in Derry.
Giffgaff, which has no high-street presence, is considered a "virtual operator".
Firstsource said it and giffgaff had invested with local contractors to expand its Derry base.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Adele Shaw, head of member services at giffgaff added: "As experts in our member experience, with the analytics capability to help us monitor, moderate and improve their journeys, Firstsource were the perfect choice for giffgaff to partner with.
"We are looking forward to continuing to work with them in the future to deliver the best member experience possible."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assisted Transfers
More Editorial From Firstsource Solutions
About Firstsource Solutions:
Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
Published: Thursday, March 17, 2016
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...