News : Firstsource Solutions Creating 100 Jobs at Middlesbrough Contact Centre
Middlesbrough, UK, March 16, 2015 -- Outsourcing company Firstsource Solutions is creating 100 jobs at its Middlesbrough contact centre.
The jobs - a mix of sales and customer services advisors - have been announced after the company won new work with a global telecommunications provider and a UK bank.
A further 100 jobs are also being created at a second Sunderland site.
Staff will be based at Firstsource’s Fountain Court contact centre on Grange Road, Middlesbrough.
Both full and part-time work is available in the latest round alongside flexible working patterns, according to bosses.
Work will involve providing online customer support with tools such as web chat and dealing with inbound and outbound telephone calls.
Firstsource Solutions HR officer Niki Barker said: "Firstsource is delighted to be able to continue to bring new employment to the area at the same time as boosting the level of service we are able to provide to some of Britain’s best known companies. This follows on from a recent recruitment drive for around 40 jobs we held in Middlesbrough last December, where a whole new team is being created.
"This is a great opportunity to work for a multi-national organisation committed to providing excellent benefits, staff engagement, training and development and there could also be opportunities to move within the business.
"For the roles we are recruiting, while it is desirable to have contact sales centre experience, it is not essential, so they can appeal to people with a broad range of ages and skillsets. There is also attractive on-target earnings, a good bonus structure and benefits package available."
Posted by Veronica Silva Cusi, news correspondent
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About Firstsource Solutions:
Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
Published: Tuesday, March 17, 2015