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News : Firstsource Solutions Unveil Investment in Belfast

#contactcenterworld, @firstsource

Belfast, Northern Ireland, April 17, 2019 -- Indian-owned global business process management (BPM) firm, Firstsource Solutions, announced a further investment into its Northern Irish operations.

The company will expand its presence in the region, unveiling a new hub in the city centre, following an million investment and refurbishment of ‘Olive Tree House’, Fountain Street.

The new 600-seat call centre will be home to 150 existing staff and has the potential to create up to 450 new local jobs, to service new business wins, expanding on the 1800 people the business employs in Northern Ireland. Olive Tree House will provide customer support for Sky customers in the Republic of Ireland.

The business was supported by the Department for International Trade during its investment, providing them with market intelligence, as well as supporting their engagement with local councils and on property site visits.

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The business’s expansion follows a period of continued growth for the company, and forms part of the business’s wider ambition to win new business in the region and strengthen their existing client base.

Graham Stuart MP, Minister for Investment said:

I’m delighted a global business like Firstsource continues to see the UK as their destination of choice in Europe. Their new investment will help support jobs and drive growth at home and abroad, as their business goes from strength to strength.

This investment signals a strong vote of confidence in the Northern Irish economy and my department will continue to work hard to ensure the benefits of global investment are felt in every part of the country, and the UK maintains its position as the top destination for FDI in Europe.

The announcement presents another success story for the region, which attracted 28 FDI projects, between 2017-18 creating 1,622 new jobs.

Sean Canning, Chief Operational Officer, Customer Management, Firstsource Solutions said:

Northern Ireland has always been a key part of our business strategy. Belfast was the first UK centre to open outside the company’s Mumbai headquarters in 2006.

#contactcenterworld, @firstsource

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gov.uk


About Firstsource Solutions:
Company LogoFirstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

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