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News : Fiserv Transforms Customer Service with eGain® Knowledge™
Sunnyvale, CA, USA, Oct 3, 2016 -- eGain (NASDAQ: EGAN), a provider of cloud customer engagement solutions, announced that Fiserv (Nasdaq: FISV) is using eGain Knowledge to achieve improvements in customer satisfaction and contact center metrics.
"Words like "top" and "best" describe what we do and it applies to the customer service quality we deliver for our clients," said Shelby Watts, Manager, Call Center Business Ops, Digital Banking Group, Fiserv. "With eGain’s proven technology for contact center knowledge, we are able to deliver on that quality at scale across multiple clients."
"Competitive differentiation for BPO services has moved from cost to quality," said Ashu Roy, eGain CEO. "We are pleased to enable it for Fiserv with our rich KM technology and time-tested best practices."
Posted by Veronica Silva Cusi, news correspondent
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About eGain Communications:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Fiserv is a provider of technology solutions to the financial world, including banks, credit unions, securities processing organizations, insurance companies.
Published: Thursday, October 6, 2016