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News : Five Arrested for Alleged Involvement in Operating Oline Gambling Call Centre in Kuching

#contactcenterworld

Kuching, Malaysia, April, 2021 -- Police have arrested five suspects for their alleged involvement in operating an online gambling call centre at a rented apartment in Jalan Stapok Utama around 9pm last night.

Padawan district deputy chief DSP Lim Jaw Shyong said two of the male suspects are locals while the other three suspects, comprising of two males and one female are Indonesians.

"It is believed that this syndicate has been operating from that apartment for the last few months," said Lim in a statement today.


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The suspects aged between 17 and 33 years-old are currently being investigated under Section 4(1)(g) of the Common Gaming Houses Act 1953 and Section 6(1)(c) of the Immigration Act 1959/63.

Lim said police seized two laptops, three smartphones, computer accessories, an internet modem and internet router during the raid.

"It is believed that this syndicate raked in about RM4,000 a day or RM120,000 a month from the local market or customers," he added.

He also said all of the suspects had resided and worked in the apartment for a salary of RM2,000 a month.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.theborneopost.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - 0 - 100% Rollout Can Hurt

Read today's tip or listen to it on podcast.

Published: Monday, April 12, 2021

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

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OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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