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News : Five9 and Deloitte Canada Team Up to Deliver Cloud-Based Contact Center Solutions to the Canadian Market

#contactcenterworld, @Five9, @deloitte

San Ramon, CA, USA, April 2022 - Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, announced an enhanced strategic agreement with Deloitte Canada, an independent firm under the Deloitte brand that provides a broad range of integrated services and capabilities to public and private clients spanning multiple industries.

Deloitte Canada will feature the Five9 Intelligent Cloud Contact Center as part of its Future of Service Practice, providing end-to-end contact center solutions and services across strategy, architecture, and implementation. The Five9 platform will provide Deloitte Canada’s client's access to digital channels, contact center analytics, workflow automation, workforce optimization, and practical AI to help create more human customer experiences, engaged and empowered contact center agents, and ultimately help deliver tangible business results.

"Contact centers have become a vital channel for organizations to strengthen their customer relationships and accelerate business transformation," said Bruce Derraugh, Canadian Practice Leader, Deloitte. "We are expanding our Canadian Future of Service Consulting team that is dedicated to helping our clients leverage modern CCaaS solutions, and we look forward to working closely with Five9 to help our clients maximize the value of their CX solutions and drive successful transformation outcomes to meet their business objectives."

There is a growing demand for CCaaS solutions, and this strategic agreement builds on recent investments Five9 has made to support its rapidly growing Canadian customer base. In 2020, Five9 rolled out two new Canadian data centers that support local data privacy regulations and augment the already available data centers in North America and EMEA. The Five9 field services teams have expanded to include additional Canadian-based Sales, Support, Professional Services, Cloud Infrastructure, Partner Ecosystem, and Customer Success teams that are helping Canadian companies embrace cloud innovation and meet the increased demand to deliver exceptional customer service.

"Canadian businesses have more choice than ever when it comes to cloud-based contact center services, and our partnership with Deloitte Canada will extend our ability to deliver a differentiated, secure, world-class experience for our customers," said Steve Plunkett, Vice President, Global Systems Integrators, Five9. "We are excited about our partnership with Deloitte Canada and the business outcomes we will jointly drive for local enterprises’ ongoing success."

#contactcenterworld, @Five9, @deloitte

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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About Deloitte:
Company LogoDeloitte Consulting's Customer Operations and Contact Center Transformation practice provides advisory services on all aspects of Customer Interaction and Contact Center strategy, operations, organization, process, and enabling technology topics with a focus on executable insights and shareholder value.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Monday, April 25, 2022

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2024 Buyers Guide Training

 
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