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News : Five9 and Deloitte Digital Form Alliance to Transform Digital Engagement

#contactcenterworld, @Five9, @deloittedigital

San Ramon, CA, USA, Dec 10, 2020 -- Five9, Inc (NASDAQ: FIVN) a provider of the intelligent cloud contact center, announced that the company has entered into an alliance agreement with Deloitte Digital, part of Deloitte Consulting LLP, a professional services organization. As part of the alliance, the organizations will work together to accelerate growth and critical Go To Market strategies in key regions and verticals.

"With significant and growing demand for Cloud Contact Center as a Service migration, Five9’s capabilities can help us to deliver positive service experiences for our clients and their customers," said Andy Haas, Service Excellence leader, Deloitte Digital. "As the global pandemic leads more enterprises to prioritize contact center modernization and emphasize the human experience, this alliance enables Five9 and Deloitte Digital to guide companies in their transformation journey from inception through deployment and operation."

"Five9 is proud to extend our relationship with Deloitte Digital to offer our best of breed cloud solution to the global breadth and reach of the organization," said Rowan Trollope, CEO, Five9. "This alliance reinforces our global momentum and focus on large enterprises and international markets."

"The news of Five9 and Deloitte Digital establishing an alliance validates the faith Deloitte has in Five9’s ability to help drive innovation and digital," said Nancy Jamison, Industry Director at Frost & Sullivan. "The alliance should significantly expand Five9’s market reach through direct access to key business decision makers across international enterprises."

#contactcenterworld, @Five9, @deloittedigital

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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About Deloitte Digital:
Company LogoDeloitte Digital is creating a new model for a new age — a digital consulting agency. That means bringing together all the creative and technology capabilities, business acumen and industry insight needed to help transform our clients' businesses with digital. With Deloitte Digital's end-to-end capabilities, clients bring their biggest challenges, knowing we've got what it takes to bring a new business vision to life.
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Today's Tip of the Day - Team Names

Read today's tip or listen to it on podcast.

Published: Friday, December 11, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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