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News : Five9 Announces Expansion of Its Go-To-Market Leadership

#contactcenterworld, @Five9

San Ramon, CA, USA, July, 2019 -- Five9, Inc. (NASDAQ:FIVN), a provider of the intelligent cloud contact center, announced the expansion of its go-to-market operation, including several new appointments to the Company’s global sales and channel organizations to drive domestic and international growth. The Company’s go-to-market strategy continues to be led by Dan Burkland, President, who has managed the sales organization for nearly a decade. Mr. Burkland has been highly focused on scaling the sales organization and expanding reach into enterprises.

As part of the go-to-market leadership expansion, Mr. Burkland recently restructured the sales organization, promoting Andy Dignan to SVP of Global Channels and Services to lead the Company’s channel and international expansion strategy. Mr. Dignan has spent his entire career in the contact center industry and most recently led go-to-market globally for the collaboration business at Cisco. Additionally, Mr. Burkland is bringing on two additional vice presidents with extensive enterprise contact center go-to-market experience.

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The Company also announced the departure of James Nystrom effective July 15, 2019, who was most recently EVP, Sales leading North America direct sales, reporting to Mr. Burkland. Mr. Nystrom is leaving to pursue an opportunity at a non-competitor early-stage firm. We do not expect Mr. Nystrom’s departure to have any impact on the Company’s business going forward.

"We thank Jim for his contributions to Five9. Jim played a key role as our first enterprise sales rep hired in 2010 and was instrumental in putting us on the map. We wish him well on his next endeavor." – Dan Burkland, President

"We have tremendous opportunity to continue scaling our enterprise business domestically, internationally and through channels. Under Dan’s leadership, we have one of the best and most efficient enterprise go-to-market teams in the industry. Dan will continue to provide the strategic direction for our go-to-market efforts with these new hires and our long-tenured sales executives continuing to direct day-to-day sales activities." – Rowan Trollope, CEO

#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent

About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Published: Friday, July 19, 2019

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