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News : Five9 Announces Five9 Einstein Engagement Bot on Salesforce AppExchange

#contactcenterworld, @Five9, @salesforce

San Ramon, CA, USA, Oct 31, 2019 -- Five9, Inc. (Nasdaq: FIVN), announced it has launched the Five9 Einstein Engagement Bot on Salesforce AppExchange, empowering enterprise contact centers to engage customers with intelligent, compelling interactions. This integration enables Einstein Bot to engage with the customer, determine the intent of their need, provide quick answers or, if necessary, intelligently escalate to a chat or a phone call back from an agent. In the case of escalation, the full context of the Einstein Bot interaction is leveraged for routing to the best agent and passed to the agent for an easy handover.

Built on the Salesforce Platform, the Five9 Einstein Engagement Bot is currently available on AppExchange.


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"Five9 believes that this is part of the continuing journey to providing better customer experience," said Anand Chandrasekaran, Five9 Executive Vice President of Product Management. "We believe that AI will transform the future of the contact center empowering agents to be CX superheroes that provide efficient and extraordinary experiences to their customers."

"We love seeing our partners build solutions like the Five9 Einstein Engagement Bot on AppExchange, as we realize our ecosystem is a big part of what brings the Salesforce vision to life" said Taksina Eammano, VP of Product Management, AI and Automation at Salesforce. "Giving customers the ability to tap into automated solutions such as this empowers them to provide quicker resolution times, better customer experience, and create brand loyalists."

#contactcenterworld, @Five9, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Today's Tip of the Day - Intelligent Use Of Technology

Read today's tip or listen to it on podcast.

Related Editorial

  • Five9 Spring Release 2019 Introduces New Capabilities for the Intelligent Contact Center
  • Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centers
  • Five9 Introduces App Marketplace
  • Aragon Research Positions Five9 in the “Leader” Section of the Globe for Intelligent Contact Centers
  • Five9 Customer Service Index 2018 Reveals a Rise in Customer Expectations and Willingness to Share Data
  • Ovum Names Five9 as a Leader in Decision Matrix

More Editorial From Five9

  • Five9 Sees Market Success in New Joint Offering with Zoom
  • Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centers
  • Jacada Awarded ISV Partner of the Year by Five9
  • Five9 Introduces App Marketplace
  • Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America
  • Five9 Announces Expansion of Its Go-To-Market Leadership

About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Published: Friday, November 1, 2019

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