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News : Five9 Announces Four New Packaged Applications Powered by Whendu

#contactcenterworld, @Five9

San Ramon, CA, USA, May 6, 2020 -- Five9, Inc. (NASDAQ: FIVN), a cloud contact center provider, announced the availability of four new packaged applications built on the Five9 Whendu workflow automation platform. Whendu applications address targeted use cases, covering key enterprise requirements like real-time dashboards and customer outreach, designed to make customer service a more human experience.

"Our customers have told us that they face a false choice today between deployment speed and customizability of their CCaaS solution," said Anand Chandrasekaran, Executive Vice President, Product Management at Five9. "Either they are tied to a stack that is easy to deploy but isn’t best in breed or they can build a customized solution but need a team of internal developers. At Five9, we believe this shouldn't exist."

Five9 Whendu lets businesses react intelligently to real-time events with automated workflows. Workflows coordinate action and information flow across Five9 and other business systems. The Whendu name reflects this powerful functionality as a shortened version of the phrase "when that happens, do this."

"Today, we are excited to bring four new differentiated applications that are at-once easy to deploy but also incredibly composable through a no-code, visual workflow platform," continued Chandrasekaran. "They were built within 90 days of our acquisition of Whendu late last year. This is a set of applications uniquely available through Five9 and are being very well received by customers."

The four packaged applications announced today are:

1. Operational Intelligence Dashboards

2. Proactive Notification

3. Digital Outreach

4. Social Engagement

"Today’s consumers have higher customer service expectations than ever before," said Jim Lundy, Founder, CEO and Lead Analyst, Aragon Research. "It is imperative that companies have the agility to create innovative solutions that drive positive business outcomes. Five9 launching four new packaged applications within the first 90 days of their acquisition of Whendu shows the company’s drive to succeed in today’s market."

I#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Today's Tip of the Day - Promote Hands On

Read today's tip or listen to it on podcast.

Published: Thursday, May 7, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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