San Ramon, CA, USA, May 6, 2020 -- Five9, Inc. (NASDAQ: FIVN), a cloud contact center provider, announced the availability of four new packaged applications built on the Five9 Whendu workflow automation platform. Whendu applications address targeted use cases, covering key enterprise requirements like real-time dashboards and customer outreach, designed to make customer service a more human experience.
"Our customers have told us that they face a false choice today between deployment speed and customizability of their CCaaS solution," said Anand Chandrasekaran, Executive Vice President, Product Management at Five9. "Either they are tied to a stack that is easy to deploy but isn’t best in breed or they can build a customized solution but need a team of internal developers. At Five9, we believe this shouldn't exist."
Five9 Whendu lets businesses react intelligently to real-time events with automated workflows. Workflows coordinate action and information flow across Five9 and other business systems. The Whendu name reflects this powerful functionality as a shortened version of the phrase "when that happens, do this."
"Today, we are excited to bring four new differentiated applications that are at-once easy to deploy but also incredibly composable through a no-code, visual workflow platform," continued Chandrasekaran. "They were built within 90 days of our acquisition of Whendu late last year. This is a set of applications uniquely available through Five9 and are being very well received by customers."
The four packaged applications announced today are:
1. Operational Intelligence Dashboards
2. Proactive Notification
3. Digital Outreach
4. Social Engagement
"Today’s consumers have higher customer service expectations than ever before," said Jim Lundy, Founder, CEO and Lead Analyst, Aragon Research. "It is imperative that companies have the agility to create innovative solutions that drive positive business outcomes. Five9 launching four new packaged applications within the first 90 days of their acquisition of Whendu shows the company’s drive to succeed in today’s market."
Posted by Veronica Silva Cusi, news correspondent
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Thursday, May 7, 2020
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