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News : Five9 Software Now Available in the Oracle Cloud Marketplace
Dec 5, 2013 -- Five9, provider of cloud contact center software and Gold-level member of Oracle PartnerNetwork (OPN), announces that Five9 cloud contact center software is now available in the new Oracle Cloud Marketplace.
The Oracle Cloud Marketplace is a global marketplace where partners can publish applications and customers can browse through and discover new solutions that extend Oracle Cloud applications to address their business needs. Oracle Cloud customers can now quickly and easily access detailed Five9 product information, user ratings and reviews in the Oracle Cloud Marketplace.
By connecting Five9 to Oracle Service Cloud, enterprises can enjoy a new level of functionality with embedded telephony controls that can enhance customer service agent desktops.
"At Five9 we are aggressively extending our solution footprint in order to provide clients with robust cloud contact center software and a strong eco-system. Our participation in the Oracle Cloud Marketplace further extends our reach into the Oracle community and enables customers to easily reap the benefits of the Five9 cloud contact center software." --Jim Gomez, vice president, business development, Five9
Posted by Veronica Silva Cusi, news correspondent
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Friday, December 6, 2013