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News : Five9 Continues to Enhance Cloud Infrastructure
San Ramon, Calif., July 8, 2014 -- Five9 (NASDAQ: FIVN), a provider of cloud contact center software, continues its relentless effort to optimize and enhance its infrastructure to deliver contact center software to its clients.
To complement our data centers built on Cisco’s Nexus 7000 core switching and blade server platform, Five9 made the following enhancements:
- Upgraded network framework for both advanced storage and carrier infrastructure.
- Further improvements to our network security with expanded Intrusion Detection and Prevention System (IDPS) functionality.
- Updates to the 24X7 Five9 Network Operations Centers (NOC) to provide even more visibility into application performance, infrastructure availability and connectivity to help Five9 proactively identify issues and take corrective action before they impact customers.
- Improved service management via a standards-based IT service management process using the ITIL (information technology infrastructure library) framework.
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Thursday, July 10, 2014