* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld, @Five9
San Ramon, CA, USA, Dec 6, 2022 -- Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, announced new capabilities that help businesses deliver more engaging and unified customer journeys across digital and voice channels and between virtual and live agents. These features include media for digital and voice channels, multi-modal engagement capabilities, real-time language translation, enhanced developer tools for Five9 IVA Studio users, and integrated analytics to optimize interactions.
"Customers have high expectations when they contact their favorite brands, regardless of whether they employ self-service, digital or voice," explains Dan Miller, Lead Analyst at Opus Research. "Too often, the customer experience is disjointed and fragmented, which can cause frustration and, even worse, attrition. By employing collaborative intelligence, many companies can overcome the inherent complexities involved in integrating multiple touchpoints across both self-service and assisted channels."
Five9 is helping organizations address these challenges by delivering flexible and practical tools for deploying and managing AI applications, as well as the ongoing integration of real-time analytics and business intelligence, to make experiences more "fluid."
"This release further extends our approach of embedding AI into the core Five9 platform," said Callan Schebella, EVP, Product Management, Five9. "The integration of Five9 IVA Studio and the Five9 Intelligent Cloud Contact Center enhances collaborative intelligence, a unique integration created by Five9 that combines and amplifies the abilities of contact center workers, AI, and business intelligence to improve the service experience for customers and agents. Our latest innovations make adding, expanding, and integrating channels easier and less resource-intensive with unified deployment, interaction handling, and real-time analytics across every channel."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Five9:
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Wednesday, December 7, 2022
| 6.) |  SIP TRUNK PROVIDER We provide competitive SIP trunk services with different level of quality, IVR mailing service, pay per call servise, DID numbers service. |
| 8.) |  SNAPsolution Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall