San Ramon, CA, USA, March 30, 2021 -- Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center is working with enterprises to transform their business and reimagine their customer experience by allowing customers to seamlessly communicate with companies using the channel and/or channels of their choice. The latest customer to take advantage of these capabilities is RoundPoint Mortgage Servicing Corporation (Roundpoint) who are working with Five9 to digitally transform their business for a more modern approach to customer service.
"Five9 Digital Engagement enables organizations to be more available and connected than ever before," said Dan Burkland, President, Five9. "The key to exceeding customers’ expectations is meeting them on their terms – when and how they wish to communicate with you. Our solutions create exceptional digital-first experiences that delight customers and drive brand loyalty by meeting their needs at every touchpoint."
Prior to Five9 , RoundPoint had an on-premises telephony solution that lacked the features and capabilities they required to meet their vision of delivering meaningful value to their customers for all things home. Their previous solution had insufficient reporting functionality, offered no real-time statistics, did not scale properly, did not have a predictive dialer and did not offer the ability to seamlessly service customers using the channel or channels they chose.
That’s why RoundPoint turned to Five9 to help. Since adopting the Five9 Intelligent Cloud Contact Center, Roundpoint now offers omnichannel customer service.
"It’s amazing to have a full-fledged contact center in the cloud with no restrictions and endless integrations that is capable of modifying IVRs in real-time to allow flexibility in contingency cases, such as agents being able to access chat and email records while engaging with customer via phone." said Fabian Russell, Assistant VP, Call Center Operations, RoundPoint Mortgage Servicing Corporation. "It’s always a pleasure working with Five9."
Posted by Veronica Silva Cusi, news correspondent
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Wednesday, March 31, 2021
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