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News : Five9 Enables NexRep to Scale Volunteer Phone Capacity for Fundraising Telecast
San Ramon, CA, USA, Sept 21, 2016 -- Five9, Inc. (NASDAQ: FIVN), a provider of cloud software for the enterprise contact center market, announced that it donated the use of its cloud platform to enable its customer, NexRep, a virtual call center operator, to quickly scale it’s contact center to support Stand Up To Cancer’s fifth biennial televised fundraising event.
This is the second time that Five9 has collaborated with NexRep on the Stand Up To Cancer telecast.
"We are honored to be able to provide support to an initiative as impactful as Stand Up To Cancer in their fundraising efforts and it wouldn’t have been possible without the Five9 cloud technology behind it. The only way to scale up to the number of agents required for one night, the agents had to be everywhere, remote, at home, or on site. Operating on a platform that allows an agent to be physically located anywhere with an internet connection, while still being part of the contact center, is the only way to pull off an event this substantial. With Five9 we are able to offer a reliable, scalable solution to all of our customers whether it’s on a day-to-day basis or for an incredible event such as this," said Teddy Liaw, CEO, NexRep.
"At Five9 we always strive to provide the best possible customer experience. In a specific instance such as this, with the huge inbound call volume spike generated by this tremendous event, the need to provide a reliable, secure and scalable solution was even more critical," said Mike Burkland, President and CEO, Five9. "We’re very proud that we are able to participate and support the tremendous success of this important fundraising event."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
More Editorial From Five9
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
NexRep is a virtual call center offering more than 50 years of combined experience in call center management.
Published: Monday, September 26, 2016