News : Five9 Expands Cloud-Based Contact Centre Solutions to EMEA Market
San Ramon, CA, and London, April 7, 2016 -- Five9, Inc. (NASDAQ: FIVN), a provider of cloud contact centre software for the enterprise market, announced a significant expansion into the European, Middle Eastern, and African (EMEA) markets. Five9 has established an EMEA headquarters in London, with data centres in Slough, England as well as Amsterdam for redundancy.
Five9 began its go-to-market strategy in 2015, including the appointment of Paul Thomas as managing director in the UK, and initial teams to expand its direct and indirect reach throughout the region. Five9 has also established strategic, regional partnerships with leading CRM-vendors such as Salesforce, Oracle and Zendesk, and supports integrations with numerous other technologies.
Paul Thomas, Managing Director, EMEA, joins Five9 with more than 20 years of experience in the contact centre solution space within Europe. Before Paul joined Five9, he held the role of regional vice president at Aspect Software, responsible for interaction and workforce management solutions. Prior to this he was vice president of international operations for Voxeo Inc, and director of sales at Nuance Inc.
"I’m very pleased to be a part of the Five9 team at a time when there is significantly increased cloud adoption," said Paul Thomas, Managing Director, EMEA, Five9.
Published by Laura Collins, Editorial Management
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Thursday, April 7, 2016