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News : Five9 Extends EMEA Footprint with the Expansion of Data Centers in Frankfurt and Amsterdam

#contactcenterworld, @Five9

San Ramon, CA, USA, May 11, 2022 -- Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, announced the general availability of two data centers located in Frankfurt and Amsterdam.

The data centers serve Five9 customers in the European Union (EU), Europe, the Middle East, and Africa, supporting the company’s international growth and the desire for European customers to maintain data residency.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"We are excited to see the growing demand for our cloud contact center solutions in Europe and the value our global data center footprint brings to Five9 customers," said Panos Kozanian, Five9 EVP of Cloud Operations. "The Frankfurt and Amsterdam data centers will help Five9 continue delivering the latest contact center and customer experience innovations to both European customers and multinational companies with a presence in both the US and EMEA."

Five9 is recognized for uptime capabilities that are "among the highest in the market," a keen focus on partner enablement, and for providing easy and fast deployments. These investments are clearly paying off for Five9, with first quarter LTM revenue from non-U.S. companies growing 46% YoY.

The Frost Radar™ noted, "Five9’s promising product development roadmap should allow the company to become a formidable cloud leader in the European market over the next five years."

#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Today's Tip of the Day - Use Of IVR

Read today's tip or listen to it on podcast.

Published: Friday, May 13, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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