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News : Five9 Integrates with Zendesk to Enhance Customer Service Solutions
San Ramon, Calif., March 18, 2014 -- Five9, a provider of cloud contact center software, today unveiled its integration with Zendesk, a cloud customer service platform.
The Five9 cloud contact center solution – including automatic call distribution (ACD), computer telephony integration (CTI), interactive voice response (IVR) and automated dialing capabilities – creates more successful customer interactions while increasing contact center productivity.
"This integration is an ideal combination that helps organizations cost-effectively deliver excellent customer experiences while minimizing complexity. Five9 helps customers reach the right agent at the right time; with the embedded Five9 telephony capabilities in the Zendesk agent desktop, agents are empowered to deliver a highly personalized experience." – Liz Osborn, vice president of product and solution marketing, Five9
"We're excited about the integration with Five9 as it allows our customers to utilize Five9's rich voice functionality as part of the Zendesk customer service platform; continuing to allow our customers to manage conversations across multiple channels all in one agent interface." – Amanda Kleha, vice president of product marketing, Zendesk
Posted by Veronica Silva Cusi, news correspondent
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Wednesday, March 19, 2014