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News : Five9 Launches GenAI Studio, Offering Click-and-Customize Generative AI

#contactcenterworld, @Five9

San Ramon, CA and Orlando, FL, USA, Mar 25, 2024 - Five9, (NASDAQ: FIVN), a provider of the Intelligent CX Platform, announced GenAI Studio a solution that allows organizations to take general purpose, off-the-shelf Generative AI models, such as OpenAI, and customize them for the contact center in just a few clicks.

Companies today are eager to implement Generative AI to inform and improve customer and employee experiences. However, many face challenges with pre-packaged solutions that often come with pre-defined models and prompts that do not align with an organization’s specific needs. GenAI Studio is an interface that will power all Five9 applications that use Generative AI models, starting with Agent Assist AI Summaries. It will enable customers to create, deploy, and test Generative AI prompts based on business-specific, contextual data. GenAI Studio also addresses organizational concerns around responsible AI with its ability to control the data that Generative AI can access and share.

"I’ve been impressed by Five9’s strategy to anticipate and meet demand for AI in the contact center through a combination of acquisitions and internal development," said Dan Miller, Lead Analyst and Founder at Opus Research. "They took an early leadership position with market-ready AI solutions and, with GenAI Studio, they provide easy-to-use tools that leverage their formidable array of resources to build, train, and test highly personalized virtual assistants."

"Generative AI represents a revolutionary step forward in technology that can benefit the contact center. To harness it, we need the next generation of tools," said Jonathan Rosenberg, Five9 CTO and Head of AI. "With GenAI Studio, customers can infuse off-the-shelf models with their unique data, making the Generative AI model their own. Delivering this type of capability with both power and ease has been a challenge until now; it’s in line with the core value proposition that Five9 has delivered and will continue to deliver in the future. GenAI Studio is the next big step in our journey to transform the contact center for the future."

GenAI Studio will be available in the second half of 2024.

#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.five9.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Wednesday, March 27, 2024

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2024 Buyers Guide Inbound Call Handling Services

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

3.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
 

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