News : Five9 Launches Summer Release 2016 with Analytics
San Ramon, CA, USA, Aug 17, 2016 -- Five9, Inc. (NASDAQ: FIVN), a provider of cloud-based software for the enterprise contact center market, announced the availability of Summer Release 2016, the latest version of the Virtual Contact Center (VCC). This release modernizes the contact center so businesses can deliver a personalized and proactive omnichannel experience, meeting the demands of today’s digital consumer.
"This release targets the needs of the changing consumer by empowering contact center agents and supervisors with intuitive and powerful tools to manage the customer journey and truly improve the Customer Experience," said Nancy Jamison, Principal Analyst in Digital Transformation, Frost & Sullivan.
"The latest release of our Virtual Contact Center is a game changer that allows contact centers to modernize the way they engage with today’s more demanding customers. Consumers expect a great experience and this new release ensures that contact centers have the communication channels they need to engage with customers on their terms. Also, strong analytics and a visualization of the customer journey allow contact center agents to provide proactive and personalized service that earns strong brand loyalty. This latest release is an example of how Five9 continues to extend our leadership position in the cloud-based contact center market," Mike Burkland, President & CEO, Five9.
Posted by Veronica Silva Cusi, news correspondent
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Friday, August 19, 2016