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News : Five9 Named a 2021 UK’s Best Workplace™ in Tech

#contactcenterworld, @Five9

London, UK, Oct, 2021 -- Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact centre, announced that it has been named a 2021 UK’s Best Workplace ™ in Tech.

The 2021 UK’s Best Workplaces™ in Tech list launched this morning by Great Place to Work(R) UK, recognising Five9 among the 98 top ranked organisations. Great Place to Work(R) UK administered their research-backed Trust Index© employee survey and analysed the responses of UK-based tech employees to determine their Best Workplaces™ list. This win builds upon the Great Place to Work certification that Five9 received for the UK in April.

"Technology is what has enabled the world of work to evolve with pace during the pandemic – and what will continue to push even more leaders to embrace new ways of working, no matter what their organisation’s size, location or industry," said Benedict Gautrey, Managing Director of Great Place to Work(R) UK. "Those within the UK’s tech space who have actively prioritised building a positive employee experience and supported their people’s personal wellbeing are the ones we’re proud to celebrate today."

Taking care of employees has remained Five9’s number one priority over the last 18 months of growth and change. Initiatives put in place to support employee wellbeing include Global Employee Assistance Programs; home office equipment reimbursements; virtual yoga and meditation sessions; virtual events and a global day-of-rest.


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Through Employee Resource Groups (ERGs) such as Women in Tech, Five9 Faith, BlatinX, Five9 Pride, and Five9 Allies, employees celebrate their heritage and serve their communities through virtual blood drives, charity walks, and learning sessions, as well as supporting national events such as no shave November. This year, the Five9 EMEA team also tackled the famous 3 peaks of Yorkshire challenge, climbing 24 miles and 5,000 feet to raise funds for the mental health charity MIND.

Through social clubs such as Five9 Parents, Five9 Foodies and Five9 Rock stars, employees’ friends and families have enjoyed events including bring your kids to work day, talent shows, cooking competitions, and book clubs. These events are 100% employee organised, and often globally hosted, spanning time zones so that the experiences are shared across continents.

"Five9 embraces authenticity and trust and leads with transparency, empowering our employees to have a voice that's heard," said Genefa Murphy, CMO, Five9. "We are committed to learning, empowering, advocating, allying and supporting each other within our own walls and communities. We are proud to be recognized for our outstanding culture, in which we not only live our values, we bring them to life - each and every day."

#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Tuesday, October 5, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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