Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Safwan Khatib
Managing Director
132
MEMBER
Aleksandar Sandic
Partnership Manager
24
EXECUTIVE MEMBER
Diana Syahriyanti
Contact Center Departement Head
107
MEMBER
Nikola Cocovic
Head of Partnerships
72
MEMBER
Candice Roberts
Founder and CEO
129
MEMBER
Jim Economou
Vice President, Patient Access Contact Centers
26

News : Five9 Named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligent Contact Center

#contactcenterworld, @Five9, @aragonresearch1

San Ramon, CA, USA, Jan 25, 2023 -- Five9 Inc., a provider of the intelligent cloud contact center, announced that it has been named a Leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023.

Aragon Research analysts evaluated 14 providers that are including conversational AI technology within their intelligent contact center offerings, or providing solutions focused exclusively for the ICC. Providers were ranked based on Strategy, Performance and Reach, and Five9 earned top positioning on the Strategy scale for strengths including its focus on Intelligent Virtual Agents (IVAs), its no-code IVA development platform, full support for digital and voice channels and agent assist, and the ability to provide real-time information to help live agents handle calls.

"Five9 has continued to make AI, automation, and analytics part of its core product strategy and its march to be a global provider is seeing success," said Jim Lundy, Founder and CEO of Aragon Research. "Five9’s focus on its IVA platform, market expansion into Europe, and white glove implementation service are helping it continue to win new customers and retain existing ones."

This acknowledgment comes on the heels of Five9’s announcement of a new European research and development hub in Porto, Portugal, which will continue to accelerate investments in artificial intelligence and cloud operations and further extend the company’s expansion into Europe. Five9 also recently announced new product capabilities, including rich media for self-service digital and voice channels, multi-modal engagement capabilities, real-time language translation, enhanced developer tools for Five9 IVA Studio users, and integrated analytics to optimize interactions.

"Five9 is honored to be identified as a leader in providing conversational AI for the contact center," said Callan Schebella, EVP, Product Management, Five9. "We believe this acknowledgement reflects the success of our vision to deliver solutions that make AI persistent throughout the customer and agent experience, along with tools that make it easier for contact center teams to build, deploy, train and derive insights from the AI and the data that feeds it."

#contactcenterworld, @Five9, @aragonresearch1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
  Company Blog   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About Aragon Research:
Company LogoAragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Thursday, January 26, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 10701 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5410 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =