News : Five9 Named ‘Hot Vendor’ for Digital Communications by Aragon Research
San Ramon, CA, USA, Oct. 5, 2017 -- Five9, Inc. (NASDAQ: FIVN), a provider of cloud software for the enterprise contact center market, announced it has been named a "Hot Vendor" in Aragon Research’s Hot Vendors in Digital Communications report. Aragon Research recognized Five9’s integrated omnichannel approach to customer engagement across phone, web, chat, email, video and social media.
"Today’s consumers are more connected than ever before, and they expect the brands they engage with to be present on their preferred platforms, whether that’s phone, email, web chat or social media," said Mike Burkland, President and CEO, Five9. "We are honored to be recognized as a Hot Vendor in Digital Communications by the team at Aragon Research and are proud of Five9’s success in developing a leading-edge contact center solution that addresses these needs and expectations."
"Digital Communications is the future of enhancing Customer Journeys," said Jim Lundy, CEO and Lead Analyst at Aragon Research. "We named Five9 a Hot Vendor for Digital Communications because it provides its users with an end to end platform on which to engage with customers and solve problems in real time."
Posted by Veronica Silva Cusi, news correspondent
Source: Five 9
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Friday, October 6, 2017
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