News : Five9 Partners with GENBAND to Deliver Advanced Real Time Communications Solutions
Plano, TX, USA, June 13, 2017 -- GENBAND, a provider of real time communications solutions, announced a partnership with Five9 Inc., (NASDAQ: FIVN) a provider of cloud software for the enterprise contact center market, to offer GENBAND's Kandy Unified Communications (UC), WebRTC (Web Real Time Communications) and Wrapper (pre-developed applications) solutions to its contact center customers.
"More and more, enterprise customers are looking for innovative alternatives to traditional telephones or softphones for their contact center agents and are increasingly turning to WebRTC as the answer," said Wendell Black, Vice President Global Channels, Five9. "Five9 is pleased to have found a partner in GENBAND with their Kandy platform which delivers scalable and robust WebRTC endpoints for the highly demanding contact center environment."
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Black added, "As a leader in the market providing a unified solution that delivers transformative business benefits, it was critical that we select a company that has a proven history of providing world-class RTC and UC technology."
"Five9 selected GENBAND and Kandy because of our extensive expertise in delivering cloud-based real time communications capabilities across the globe and the ability to easily leverage our Kandy Business Solutions, WebRTC and Kandy Wrappers to deliver a total solution offering," said John Ryan, Senior Vice President of the Americas Sales for GENBAND. "As cloud providers of market-tested and proven enterprise solutions, we have many synergies that allow us to deliver state-of-the-art UC services to contact centers globally."
#contactcenterworld, @ribboncomm, @Five9
Posted by Veronica Silva Cusi, news correspondent
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About Ribbon Communications Inc:
AboutRibbon Communications is a company with two decades of leadership in real-time communications. Built on world-class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today's world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive communications for consumers and businesses.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Wednesday, June 14, 2017
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