News : Five9 Powers NexRep Contact Center
San Ramon, Calif., Feb 4, 2014 -- Call center provider NexRep is using Five9, a provider in cloud contact center software, to enable and optimize at-home agents.
NexRep is a call center specializing in direct sales, marketing, and customer service campaigns for a wide range of product and service providers. NexRep recruits, contracts, and certifies sales agents who work 100 percent from home.
With the help of Five9, NexRep has been able to drive continual growth during the past eight years with their at-home agent business model.
"Being able to run our contact centers on a world-class platform like Five9 has been extremely beneficial. Five9 has built a one-of-a-kind contact center solution that has allowed us to double our year-over-year growth. Furthermore, Five9’s security and dependability plays a large role when we talk to potential customers; a reliable platform is something our clients think about, and being able to associate with a world-renowned solution like Five9 helps us."
-- Teddy Liaw, CEO, NexRep
Posted by Veronica Silva Cusi, news correspondent
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
NexRep is a virtual call center offering more than 50 years of combined experience in call center management.
Published: Thursday, February 6, 2014