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News : Five9 Recognized as a Certified Transparent Company

#contactcenterworld, @Five9

San Ramon, CA, USA, Apr 7, 2022 -- Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, announced that it has been named a Certified Transparent Company™ by Transparency Technologies LLC (Transparency(R)). Transparency(R) provides research, indexes, and certification programs to accelerate the world's adoption of transparency – a continuum of corporate trust, alignment, simplicity, honesty, openness, and clarity.

After a thorough, independent analysis, Transparency(R) awards this certification to companies that meet the highest levels of organizational transparency, as measured by six Key Performance Indicators (KPIs): Transparency Standards(R), Terms, Total Accountability, Transparent Cost™, Truth, and Trust. The KPIs are derived from publicly available information, including corporate reputation rankings, terms and conditions agreements, and organizational guidelines and values. This helps ensure the objectivity of the data collected.

"Certified Transparent Companies like Five9 meet the highest standards of trust and accountability," said Paul Pagnato, Chairman and Founder of Transparency(R). "These organizations have superior cultures and greater innovation, and they create impact that results in higher level growth and industry transformation. We are proud to recognize Five9 for embracing transparency and demonstrating its dedication to reliability, security, and customer success."

#contactcenterworld, @Five9

Transparency(R) also named Five9 to its most recent Transparency 100 Index™, which quantifies the level of transparency in every single publicly traded company globally and identifies the top 100.

"We pride ourselves on making CX work for our customers so they can grow their businesses, and we believe trust is the foundation for every successful relationship," said Andy Dignan, Executive Vice President of Service Delivery & AI Solutions, Five9. "We are honored to be recognized by Transparency(R) for this commitment, and for our mission to be the most transparent, reliable, secure, and scalable cloud contact center solution in the industry."

#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Today's Tip of the Day - Auto Attendant Options

Read today's tip or listen to it on podcast.

Published: Friday, April 8, 2022

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2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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