#contactcenterworld, @Five9, @Frost_Sullivan
San Ramon, CA, USA, Nov 17, 2022 -- Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, has been recognized by Frost & Sullivan as an Innovation and Growth leader in the Frost Radar™: North American Enterprise Cloud Contact Center Market, 2022.
The report notes that Five9’s digital engagement strategy, including AI advancements, resonates well with market needs and places it high on the Frost Radar Innovation Index. Five9 is also a top performer on the Growth Index, recognized for its continued investment in AI and R&D talent, strong pipeline of enterprise prospects, and partner enablement. Frost & Sullivan analysts also highlighted Five9’s professional services delivery, with go live in as little as 30 days, as echoed in Frost customer calls.
Frost & Sullivan analysts considered several factors for a CCaaS provider to be included in this Frost Radar™, including market presence and brand awareness; global reach; availability of a multitenant offering; and deployment options and migration capabilities. The report states that, "Leading vendors are those that can clearly articulate migration strategies and positioning options for their customers."
"Five9 is one of the top performers on both indices of the Frost Radar™, and one of the most tenured cloud players in the market with over 20 years CCaaS experience," said Nancy Jamison, Senior Industry Director, Digital Transformation Practice at Frost & Sullivan. "The Five9 Intelligent Cloud Contact Center is a globally distributed, multitenant, multicloud CCaaS solution that incorporates functionality to foster AI-infused digital transformation."
"We are honored to be recognized by Frost & Sullivan for our market leadership in innovation and our continued growth as we march up market and expand internationally," said Callan Schebella, EVP, Product Management, FIve9. "We believe this recognition reflects our commitment to helping companies drive scalable and successful outcomes for their customers and agents, while delivering business agility, optimizing costs and attaining triple digit ROIs."
Posted by Veronica Silva Cusi, news correspondent
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, November 21, 2022
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