#contactcenterworld, @Five9, @Frost_Sullivan
San Ramon, CA, USA, Nov 2, 2021 -- Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, announced that it has been recognized by Frost & Sullivan as an Innovation and Growth leader in the Frost Radar™: Latin American Cloud Contact Center Market, 2021. The benchmarking report identified Five9 as a top performer in the region, noting its people, platform, delivery, and flexibility as key drivers of success.
"The expanding partner ecosystem is increasing awareness and allowing further adoption of Five9 solutions in Latin America," said Juan Gonzalez, Research Director, Information and Communications Technologies, Frost & Sullivan. "The company is also a top performer on the innovation scale, investing heavily in AI and automation to enrich its native capabilities."
In 2020, Five9 launched Five9 Intelligent Virtual Agent (IVA), and Five9 Workflow Automation (WFA) to help contact center and CX leaders implement practical AI solutions. These offerings help companies to empower their agents, scale their operations, and increase efficiency and connectivity between the contact center and the broader organization. Five9 also introduced four unique WFA applications.
Since 2001, the Five9 Intelligent Cloud Contact Center has been continually evolving its core underlying hyperscale architecture to include additional microservices and enhanced security, reliability, and scalability, all to help customers as they scale their CX operations.
"We are honored to be recognized by Frost & Sullivan as an innovation and growth leader in the Latin American cloud contact center market," said Dan Burkland, President, Five9. "We look forward to continuing to expand our international footprint with a focus on product innovation, excellence in go-to-market execution, and a strong and evolving partner ecosystem."
#contactcenterworld, @Five9, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, November 4, 2021
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|10.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
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