News : Five9 Takes Home Top Honors for the 2016 SaaS Awards
San Ramon, CA, USA, Aug 15, 2016 -- Five9 (NASDAQ: FIVN), a provider of cloud software for the enterprise contact center market, announced that it is the winner of the 2016 Software as a Service (SaaS) Award.
"We are honored that Five9 has won this prestigious SaaS Award for product innovation. The Freedom release is the foundation for our future releases of the Five9 Virtual Contact Center and this recognition validates its revolutionary capabilities built on our microservices based architecture," Mike Burkland, CEO at Five9. "It is an incredible achievement to win in this category considering the global scale of the competition. At the end of the day, our customer’s success is what drives us forward, and to be given this award underscores the importance of the work we do."
This is the inaugural year of the SaaS awards program, following the success of its adjacent award, The Cloud Awards. The SaaS awards recognize the excellence and innovation in the sphere of cloud services available as software solutions.
"We are thrilled to be able to announce the final list of winners – a collection of some of the brightest and best solutions in the SaaS space today," said Larry Johnson, SaaS Awards and Cloud Awards organizer.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Peaks
More Editorial From Five9
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, August 18, 2016