News : Five9 Welcomes Cisco Veteran Mike Crane to Executive Team
San Ramon, CA, USA, April 13, 2015 -- Five9 (NASDAQ:FIVN), a provider of cloud contact center software, announces that Five9 Inc. has hired Mike Crane as the Executive Vice President of Services.
"Mike’s proficiency in leading high performing teams, with a passion for customer success and professional services, makes him a valuable addition to the Five9 executive team. His reputation in delivering world-class customer experiences will ensure we continue to scale our service deliverables to meet our customer’s needs. -- Mike Burkland, president and CEO, Five9
Crane brings more than 20 years of experience to the role where he will oversee both the Customer Success and Professional Services organizations. Prior to Five9, Crane spent more than 15 years at Cisco Systems. In his most recent role of Vice President, Advanced Services, at Cisco, Crane managed the Enterprise, Commercial, and Public Sector segments with a focus on delivering business outcomes and driving customer satisfaction.
"I am thrilled to join a company that is truly helping their customers enjoy the benefits of cloud technology; moving beyond the status quo of legacy, on-premise solutions." -- Mike Crane, executive vice president of Services, Five9
Posted by Veronica Silva Cusi, news correspondent
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Tuesday, April 14, 2015