San Ramon, CA, USA, Jan 13, 2022 -- Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, announced that it has received a Brandon Hall Group Excellence in Technology Award in the Best Advance in AI for Business Impact category.
Five9 was recognized for Five9 Agent Assist, which uses AI to solve practical business challenges, provide tangible ROI, and address two important needs of every contact center: knowing what happened during a customer service call and empowering agents to deliver a superior customer experience. Agent Assist solves these challenges through a combination of machine learning, automation, and human oversight.
"AI is no longer a far-off concept, but a practical, useful way to optimize productivity, and drive better business outcomes in contact centers," said Jonathan Rosenberg, Chief Technology Officer, Five9. "We are proud to be recognized by the Brandon Hall Group for delivering solutions that will power the contact center of the future."
Brandon Hall Group operates the largest and longest running awards program in Human Capital Management. A panel of veteran, independent senior industry experts, and Brandon Hall Group senior analysts and executives evaluate entries based upon the product, unique differentiators, value proposition and measurable results.
"Technology has never been more critical for success in human capital management than it is today. We were thrilled to see many new innovations in all areas, but especially related to the future of work," said Brandon Hall Group Chief Operating Officer and awards program head Rachel Cooke. "Thanks to the many innovations from our Excellence in Technology winners, organizations have many compelling options as they make important decisions on how to leverage technology to drive their people strategies."
Posted by Veronica Silva Cusi, news correspondent
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Friday, January 14, 2022
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