#contactcenterworld, @Five9, @aragonresearch1
San Ramon, CA, USA, Dec 14, 2021 -- Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, announced it has been named a winner of the 2021 Aragon Research Innovation Award for Intelligent Contact Centers.
This achievement marks the fourth consecutive year Five9 has received an Aragon Innovation Award, which recognizes providers leveraging technology to adapt as markets change and actively inform how their markets will evolve. Five9 was formally presented with the award on Dec. 2 at Aragon Transform, the annual Aragon Research awards ceremony.
"Five9 continues to drive innovation in the intelligent contact center market and evolve its solutions to meet and anticipate customers’ changing needs," said Jim Lundy, CEO and Founder of Aragon Research. "As businesses focus on agility in the move to the cloud and seek AI-driven automation to increase efficiency in the contact center, Five9 provides a differentiated platform that enables organizations to deliver more seamless experiences for their customers, agents and supervisors."
Throughout 2021, Five9 enhanced its Intelligent Virtual Agent (IVA), Agent Assist, Workflow Automation (WFA), and Workforce Optimization (WFO) offerings to help contact center and CX leaders implement practical AI solutions and empower agents to deliver results from anywhere.
"We believe that winning the Innovation Award for the fourth straight year is a reflection of our focus on delivering the industry’s most modern cloud portfolio," said Callan Schebella, EVP of Product Management at Five9. "We are honored to be recognized by Aragon Research once again, as we continue to advance the Five9 Intelligent Cloud Contact Center to help enterprises reimagine their customer experience and realize results."
Posted by Veronica Silva Cusi, news correspondent
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
About Aragon Research:
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Published: Thursday, December 16, 2021
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