#contactcenterworld, @Five9, @aragonresearch1
San Ramon, CA, USA, Dec 15, 2022 -- Five9, a provider of the intelligent cloud contact center, announced that it has been recognized with two awards from Aragon Research. Five9 has won the 2022 Aragon Research Innovation award for Intelligent Contact Centers, and Genefa Murphy, CMO of Five9, has won the 2022 Aragon Research Women in Technology Award.
This is the fifth time Five9 has won Aragon’s Innovation award for Intelligent Contact Centers, and last month Aragon also named Five9 a Leader in its Aragon Research Globe for Intelligent Contact Center. Throughout 2022, Five9 has delivered continuous innovation while helping organizations migrate to the cloud and address their business challenges.
‘We are honored to be recognized by Aragon Research for the fifth straight year, as we continue to advance our platform to help enterprises move into 2023, where customer experience will continue to be at the forefront for brands," said Callan Schebella, EVP of Product Management at Five9. "We believe that this recognition reflects our continued focus on delivering on our vision of bringing collaborative intelligence to the contact center and providing the industry’s most modern platform for customer engagement."
The Women in Technology award reflects the achievements of women who have demonstrated outstanding personal and professional growth and who have significantly contributed to the technology industry. Genefa was recognized for her leadership at Five9, and her continued success in building a world-class marketing department that is elevating brand recognition, attracting top talent, and positioning the company for growth ahead. She is also a Board Member for the Televerde Foundation, which delivers a robust workforce development program for incarcerated females in three U.S. prison facilities. The program focuses on personal wellness, workplace readiness, employment strategies, financial literacy, lifelong learning, and mentoring (referred to as the PATHS Program: Prepare Achieve and Transform for Healthy Success). Through this role Genefa shares her passion for CX alongside her passion for helping the community and being an advocate for all types of inclusion and diversity.
"As leaders, we have a responsibility to build a workplace culture where all people feel valued, and to embrace diversity, authenticity and trust, empower our employees, and support each other within our communities," Murphy said. "I am honored to be recognized by Aragon Research, as they celebrate Women in Technology and call attention to the importance of diversity, equity and inclusion in the industry."
#contactcenterworld, @Five9, @aragonresearch1
Posted by Veronica Silva Cusi, news correspondent
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
About Aragon Research:
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Published: Friday, December 16, 2022
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