Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Mohammed Albadrani
Security System Coordinator
Heriadhi Waskitho
Quality Auditor
Aris Paolo Roberto
Business Development Manager
Bryan Anggraita
Head of Customer Operations and Branch Mgt
Nicholas Yuen
Senior Telebet Manager (ShaTin)

News : Five9 Wins Two Aragon Research Awards for Product Innovation and Marketing Leadership

#contactcenterworld, @Five9, @aragonresearch1

San Ramon, CA, USA, Dec 15, 2022 -- Five9, a provider of the intelligent cloud contact center, announced that it has been recognized with two awards from Aragon Research. Five9 has won the 2022 Aragon Research Innovation award for Intelligent Contact Centers, and Genefa Murphy, CMO of Five9, has won the 2022 Aragon Research Women in Technology Award.

This is the fifth time Five9 has won Aragon’s Innovation award for Intelligent Contact Centers, and last month Aragon also named Five9 a Leader in its Aragon Research Globe for Intelligent Contact Center. Throughout 2022, Five9 has delivered continuous innovation while helping organizations migrate to the cloud and address their business challenges.

‘We are honored to be recognized by Aragon Research for the fifth straight year, as we continue to advance our platform to help enterprises move into 2023, where customer experience will continue to be at the forefront for brands," said Callan Schebella, EVP of Product Management at Five9. "We believe that this recognition reflects our continued focus on delivering on our vision of bringing collaborative intelligence to the contact center and providing the industry’s most modern platform for customer engagement."

The Women in Technology award reflects the achievements of women who have demonstrated outstanding personal and professional growth and who have significantly contributed to the technology industry. Genefa was recognized for her leadership at Five9, and her continued success in building a world-class marketing department that is elevating brand recognition, attracting top talent, and positioning the company for growth ahead. She is also a Board Member for the Televerde Foundation, which delivers a robust workforce development program for incarcerated females in three U.S. prison facilities. The program focuses on personal wellness, workplace readiness, employment strategies, financial literacy, lifelong learning, and mentoring (referred to as the PATHS Program: Prepare Achieve and Transform for Healthy Success). Through this role Genefa shares her passion for CX alongside her passion for helping the community and being an advocate for all types of inclusion and diversity.

"As leaders, we have a responsibility to build a workplace culture where all people feel valued, and to embrace diversity, authenticity and trust, empower our employees, and support each other within our communities," Murphy said. "I am honored to be recognized by Aragon Research, as they celebrate Women in Technology and call attention to the importance of diversity, equity and inclusion in the industry."

#contactcenterworld, @Five9, @aragonresearch1

Posted by Veronica Silva Cusi, news correspondent

About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
  Company Blog   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About Aragon Research:
Company LogoAragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Friday, December 16, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recording

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.





About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =