News : Flagship Logistics Group Gaining Momentum
INDIANAPOLIS, Dec. 5, 2013 -- Flagship Logistics Group, a wholly owned subsidiary of Flagship Food Group, is building significant momentum moving into 2014, pushing hard on two fronts: the company is hiring veterans for its new customer care center, which has been purpose-built to exceed ADA standards.
Additionally, Flagship Logistics Group is currently deploying a new generation of TMS (transportation management system) in a decade from 3GTMS. The formal launch date for the customer care center's opening is slated for January 15, 2014, with a highly anticipated all-star attendee list expected.
Flagship Logistics Group's Indianapolis customer care center will support inbound and outbound calls for marketing campaign response management; customer and carrier recruitment; trade show appointment setting; blended customer service calling to support the onboarding of new clients and client retention, collections, as well as workload management leveraging a number of different contact mediums (mail, phone, internet, live chat, community building).
The customer care center, housed in a 100-plus year old building and listed on the National Register of Historical Places in Indianapolis, is just north of the downtown area directly across from University Park, the Indiana War Memorial Plaza, the Veteran's Memorial Plaza, and the American Legion Mall. There are no stairs, no ramps, and no elevators in this facility for veterans to have to navigate. Aisles in the call center have been built to accommodate hospital beds, if necessary, and covered parking is provided.
"When we see more of our peers investing efforts into employment opportunities for our returning veterans and building facilities that can accommodate our veterans – regardless of their physical state – then we will have succeeded as advocates for change," said Flagship Logistics Group CEO Bob Moran, "And deploying the industry's new generation of TMS technology, designed by logistics experts under the leadership of Mitch Weseley, the man widely regarded as the 'father of TMS,' will enable us to garner significant new traction in 2014 and propel us well beyond that." Flagship Logistics Group is a member of 3GTMS' Customer Innovation Partner Program, helping to drive the development of 3GTM, and is working closely with the 3GTMS team during the implementation as the commercial launch is being rolled out.
The company is working closely with Wounded Warrior Project to recruit and place veterans, expecting to hire a total of 40 veterans between now and the end of 2014 for the contact center, in support of it's longer term strategy to hire veterans.
Posted by Veronica Silva Cusi, news correspondent
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About Flagship Logistics Group:
Flagship Food Group is a diversified food and consumer products company dedicated to innovation, quality, health and value. Our over 500 employees are focused on developing consumer brands you know and trust, such as the much loved green and red chiles and salsa of the brand 505 Southwestern.
Published: Friday, December 6, 2013