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News : FlexITy Recognized by Cisco for Excellence in Canada
Richmond Hill, ON, Jan. 27, 2014 -- FlexITy Solutions announce that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes FlexITy for delivering outstanding customer service to customers in Canada.
Customer Satisfaction Excellence is a core value shared by both FlexITy and Cisco. Peter Stavropoulos, President and Chief Executive Officer for FlexITy said, "Our key differentiating feature is repeating our consistent approach to customer satisfaction, and we truly value our partnership with Cisco as they recognize this commitment."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate FlexITy for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
About FlexITy Solutions:
FlexITy Solutions is a leading provider of voice, data, converged and managed services for businesses throughout Canada. FlexITy''s approach aligns best practices with its industry acumen to deliver unprecedented results for its clients, reducing costs and optimizing critical infrastructure management. FlexITy offers a broad range of products and services including infrastructure design, implementation and support, security and compliance solutions, Unified Communications, Managed Services and Data Centre integration.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, January 28, 2014