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News : flooidCX Announces Assistance for Emergency Response Organizations, Non-Profits and Small Businesses Affected with Covid

#contactcenterworld, @flooidCX

Toronto, ON, Canada, March 20, 2020 -- flooidCX Corp. (FLCX) As we enter unprecedented times with the COVID-19 (coronavirus) pandemic it's understandable that everyone is feeling uneasy as they face uncertainty and concerns, searching for answers from health, government or other emergency response organizations, as well as contacting businesses for updates to their customer care issues or other inquires.

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"The rapidly evolving COVID-19 situation is unsettling as it upends and overwhelms many organizations including the daily operations of many small businesses. As the situation quickly cascades throughout the North American economy, public and private organizations are now faced with a multitude of challenges that often begin at the front lines where team members are bombarded with calls, emails and online inquires. During these uncertain times, we want to do our part in supporting those organizations and small businesses that require assistance in managing the influx of calls and inquiries overwhelming their internal resources. As such we created the TOGETHER2020 program to offer our support to emergency response organizations, non-profits and our small business communities across North America, affected by COVID-19, by making some of our customer care solutions available at NO COST for the next 12 months to help with recording, tracking and managing all incoming inquiries and customer care issues efficiently." stated Founder & CEO, Richard Hue, who also adds, "Most small business owners simply DO NOT have a way to manage the influx of incoming calls or emails with which they have been inundated, which will result in longer term effects to their businesses beyond COVID-19, as consumers will remember their customer support experiences. Resolution1 was created to help manage this process efficiently, creating a cloud-based call-center-like experience by ticketing, tracking and managing all incoming inquiries enabling team members to manage these day to day functions from anywhere."

#contactcenterworld, @flooidCX

Posted by Veronica Silva Cusi, news correspondent
Source: flooidCX Corp


About flooidCX:
Company LogoflooidCX is the customer care solutions company. We are the global experts who help bridge the customer care and feedback gap between companies and consumers by unifying communications and collaborations. We utilize our proprietary intuitive suite of solutions that assist businesses to listen, learn and reach out to consumers at the right time. We improve customer retention and increase new sales via upsells and cross-selling.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

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Published: Tuesday, March 24, 2020

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2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 
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