News : Florida Utility Employs TextPower SmartAlerts
San Juan Capistrano, CA and Quincy, FL, August 12, 2014 -- TextPower, a provider in text messaging software solutions, announces that Talquin Electric Cooperative, Inc., an electric utility cooperative headquartered in Quincy, FL, has deployed TextPower SmartAlerts to help them quickly communicate directly with their members during high pressure events and power outages.
With the TextPower SmartAlerts system, Talquin can keep customers informed about outages, overdue payments, conservation and more. The platform is fully integrated with most of the major service providers of the industry allowing Talquin to send messages automatically or manually via TextPower's web-based user interface.
"We chose SmartAlerts based on many reasons, including ease of use and the huge potential for cost savings," said Jeremy Nelms, Director of Engineering and Operations, Talquin Electric Cooperative, Inc. "The ability for two-way communications is key, if we have an outage we can send a text to our customers or they can update us of an outage by sending a text to the co-op, it couldn't be more seamless."
With SmartAlerts, Talquin members obtain immediate outage notification and do not have to deal with busy signals or long hold times. For proactive updating, members can easily request an update by texting "status" or report an outage by entering "outage" or "out." SmartAlerts is simple to setup and the lowest cost method for an organization to communicate with a large customer base.
Posted by Veronica Silva Cusi, news correspondent
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About TextPower, Inc.:
TextPower, Inc. provides alerting and authentication solutions to a variety of industries worldwide using text messaging (SMS). The company''s software and text messaging services help companies enhance their revenues, decrease costs and improve customer service. TextPower''s authentication product, TextKey™, replaces the token or security fob previously needed to verify the identity of online users for password-protected applications.
Published: Wednesday, August 13, 2014