News : Flourishing Capita Partnership Secures Contract with UK Mobile Operator
London, UK, Jan 25, 2017 -- Eckoh announces that it has secured a significant new four-year contract with its UK channel partner, Capita Customer Management ("Capita").
Eckoh will provide its call management technology to a Mobile Virtual Network Operator ("MVNO").
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The collaboration will deliver EckohROUTE, which offers contact centers cloud-based call distribution and management, real-time dashboard reporting, self-service integration and the flexibility to integrate with other systems. Hosted on Eckoh’s carrier-grade platform, the service will enable the client to manage call delivery and distribution, emergency prompts, emergency call delivery and opening times. Eckoh will initially develop a number of self-service applications for the MVNO that fully integrate with EckohROUTE. Eckoh’s hosted platform will also allow the client to fulfil its longer term customer self-service functionality objectives.
Nik Philpot, Chief Executive Officer at Eckoh, commented : "We are delighted to be working with Capita on this significant new customer contact solutions contract. With the deployment of our sophisticated and proven call management solution, the client will be able to offer an unparalleled, responsive customer self-service experience. Today’s announcement reinforces our market-leading position in delivering call management infrastructure solutions as well as demonstrating the value of our strategic channel partner relationships."
#contactcenterworld, @eckoh, @capitacareers
Posted by Veronica Silva Cusi, news correspondent
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Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact centres by replacing the more repetitive calls with an effective and intuitive automated service. Our carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 simultaneously. Our platform has the capacity to manage even the most dramatic and unexpected call peaks.
Outsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
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