News : Flourishing Capita Partnership Secures Contract with UK Mobile Operator
London, UK, Jan 25, 2017 -- Eckoh announces that it has secured a significant new four-year contract with its UK channel partner, Capita Customer Management ("Capita").
Eckoh will provide its call management technology to a Mobile Virtual Network Operator ("MVNO").
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The collaboration will deliver EckohROUTE, which offers contact centers cloud-based call distribution and management, real-time dashboard reporting, self-service integration and the flexibility to integrate with other systems. Hosted on Eckoh’s carrier-grade platform, the service will enable the client to manage call delivery and distribution, emergency prompts, emergency call delivery and opening times. Eckoh will initially develop a number of self-service applications for the MVNO that fully integrate with EckohROUTE. Eckoh’s hosted platform will also allow the client to fulfil its longer term customer self-service functionality objectives.
Nik Philpot, Chief Executive Officer at Eckoh, commented : "We are delighted to be working with Capita on this significant new customer contact solutions contract. With the deployment of our sophisticated and proven call management solution, the client will be able to offer an unparalleled, responsive customer self-service experience. Today’s announcement reinforces our market-leading position in delivering call management infrastructure solutions as well as demonstrating the value of our strategic channel partner relationships."
#contactcenterworld, @eckoh, @capitacareers
Posted by Veronica Silva Cusi, news correspondent
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Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK and US. We're experts in transforming contact centre operations by delivering better customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions and organisations rely on us every second of every day. Eckoh has been a PCI DSS Level One Service Provider since 2010, processing over £1.5 billion of card payments annually.
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